Managed Power BI Support
Proactive monitoring, incident response, and monthly health checks to keep refreshes and dashboards reliable.
What's Included
| Service | Essentials | Standard | Premium |
|---|---|---|---|
| Monitoring & Alerts | |||
| Refresh & Gateway Checks | Weekly | Daily | Continuous |
| Incident Response | Business Hours | Business Hours | 24/7 |
| Monthly Optimization | |||
| Usage & Governance Reports | Quarterly | Monthly |
Benefits
Fewer Outages
Proactive monitoring catches issues before they impact users. Automated alerts and health checks prevent downtime.
Predictable Costs
Fixed monthly pricing eliminates surprise support bills. Capacity and usage reports help optimize licensing spend.
Faster MTTR
Rapid incident response with experts who already know your environment. Mean time to resolution measured in hours, not days.
Stakeholder Trust
Reliable dashboards and data build confidence in analytics. Executive reporting shows uptime and performance metrics.
Plans Overview
Essentials
For small teams getting started with managed support
- Monitoring & email alerts
- Weekly refresh & gateway checks
- Business-hour incident response
- Up to 5 datasets monitored
Standard
For production Power BI environments
- Advanced monitoring & Slack/Teams alerts
- Daily refresh & gateway checks
- Business-hour incident response with SLA
- Monthly optimization review
- Up to 20 datasets monitored
- Quarterly governance reports
Premium
For enterprise-scale Power BI deployments
- Continuous monitoring & custom alerting
- Continuous refresh & gateway monitoring
- 24/7 incident response with priority SLA
- Monthly optimization & capacity planning
- Unlimited datasets & workspaces
- Monthly governance & usage reports
- Dedicated support engineer
How We Work
Onboarding
Review your environment, establish access, and configure monitoring infrastructure.
Baseline Health
Assess current state, document configurations, and establish performance baselines.
Monitor & Respond
Continuous monitoring with automated alerts and rapid incident response per SLA.
Report & Improve
Regular health reports, optimization recommendations, and continuous improvement.
Keep Power BI Running Smoothly—Choose a Plan
Stop worrying about outages. Start focusing on insights.
Get Started with Managed Support
Tell us about your Power BI environment
Frequently Asked Questions
Do you cover Fabric and Premium Capacities?
Yes. We monitor capacity utilization, usage metrics, and throttling events across Power BI Premium, Premium Per User, and Microsoft Fabric capacities. Our monitoring helps optimize your capacity spend and prevent performance degradation.
What SLAs do you offer?
SLAs are defined by plan. Essentials and Standard plans include business-day response (typically 4-hour acknowledgment). Premium plans include 24/7 coverage with 1-hour critical incident response. All SLAs are documented in your service agreement.
Can you work with our IT and InfoSec?
Yes. All access is least-privilege and audited. We work collaboratively with your IT and InfoSec teams to align with your security policies, SSO requirements, and compliance frameworks. We provide security documentation and can sign your vendor agreements.
Can we cancel anytime?
Yes. Month-to-month options are available for all plans. Annual contracts receive discounted pricing. There are no cancellation fees, and we provide a clean hand-off of all documentation and configurations.