Support Tickets — $299
Flat-rate expert troubleshooting for your Power BI issues. We diagnose, fix, test, and follow up—no surprises.
What's Included
Complete Diagnosis
We thoroughly analyze your issue to identify the root cause. No guesswork—just expert analysis of your Power BI environment.
Expert Fix
Our Power BI specialists implement the solution. We fix DAX formulas, data models, refresh issues, gateway problems, and more.
Testing & Verification
We don't just fix it—we verify it works. Thorough testing ensures your reports, dashboards, and data refreshes function correctly.
Follow-Up Support
Questions after the fix? We're here. Every ticket includes follow-up support to ensure you're completely satisfied with the resolution.
Common Issues We Fix
Refresh Failures
Data not updating? We fix scheduled refresh errors, timeout issues, and credential problems.
Gateway Errors
On-premises data gateway issues? We resolve connection failures, authentication errors, and configuration problems.
Slow Reports
Reports taking forever to load? We optimize DAX queries, data models, and report performance.
DAX Errors
Complex calculations not working? We debug and fix DAX formulas, measures, and calculated columns.
Data Model Issues
Relationships not working? We fix data model structure, cardinality, and cross-filter direction problems.
Security & RLS
Row-level security not filtering correctly? We configure and fix RLS rules and role assignments.
100% Satisfaction Guaranteed or Your Money Back
Submit Your Support Ticket
Describe your Power BI issue and we'll get to work fixing it
Frequently Asked Questions
What's included in a support ticket?
A complete diagnosis of your issue, the fix implemented by our experts, thorough testing to verify it works, and follow-up support if you have any questions.
How long does it take to fix my issue?
Most issues are resolved within 1-2 business days. Complex issues may take longer, but we'll communicate the timeline upfront.
What if you can't fix my issue?
We offer a 100% satisfaction guarantee. If we can't resolve your issue, you get a full refund. No questions asked.
Do you need access to my Power BI environment?
For most issues, yes. We'll work with you to set up secure, temporary access to diagnose and fix the problem. We follow strict security protocols to protect your data.